An integrated approach to meeting the wide range of needs of potential donor families is also more likely to result in an informed decision to donate. Hospital staff is the first to interact with and provide support to families of potential donors as they work to save the patient’s life.

CMS policy states that after a death takes place, the death, regardless of cause, age, race or sex MUST be called into the organ, tissue or eye bank. In SEB’s case, deaths are called into Donor Referral Line (DRL) which is manned by Acadian Ambulance services in Lafayette, Louisiana. The eye donation process works best when hospital staff calls the Donor Referral Line (DRL) (1-800-833-3666) as soon as possible after the potential donor presents in the hospital.